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Frequently Asked Questions
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Shipping & Delivery Information
How long after my order is placed does it take to actually ship?
Do we get charged twice for the shipping if something is in stock and the other item I want is on back order?
I received my package today but an item that I ordered was not included in the shipment. Where is it?
What does this mean: “your item will be downgraded to ground shipping?”
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Return Policy
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Do you send shipping labels for items being returned?
If I purchase a product online can I return it to the store?
What is the quickest way to exchange?
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7
If I used my studio/teacher discount on an order and need to make an exchange over the phone, will the discount still apply on the new order?
Can my one-time 8% discount be combined with a promotion from DDS?
What happens if I search by my teacher or school's ID or name and nothing comes up?
My discount doesn't show in the cart. How do I know if I received it?
Can I use my teacher's ID on every order?
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Teachers
14
Art Stone Costume Return Policy
How many Dress Code lists can I create?
Do you accept Purchase Orders from public or private schools?
I don't see the teacher price when I order. How do I know I am getting the special teacher price?
What happens to my Rewards Points if I send something back for a refund?
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Theatricals Costume Return Policy
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