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Frequently Asked Questions
General Help
FAQs
2
Contact Us
Terms & Conditions ("Terms")
Shipping & Delivery
FAQs
5
Shipping & Delivery Information
How long after my order is placed does it take to actually ship?
Do we get charged twice for the shipping if something is in stock and the other item I want is on back order?
I received my package today but an item that I ordered was not included in the shipment. Where is it?
What does this mean: “your item will be downgraded to ground shipping?”
Ordering
FAQs
11
How can I check on my Order Status?
How do I cancel an order?
Special Orders
Printable Order Form
How do I determine the shipping cost if I am mailing in my order?
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Returns & Exchanges
FAQs
5
Return Policy
Online Returns
Do you send shipping labels for items being returned?
What is the quickest way to exchange?
Do you have a restocking fee?
Teacher Program, Schools & Teams
Students
7
If I used my studio/teacher discount on an order and need to make an exchange over the phone, will the discount still apply on the new order?
Can my one-time 8% discount be combined with a promotion from DDS?
What happens if I search by my teacher or school's ID or name and nothing comes up?
My discount doesn't show in the cart. How do I know if I received it?
Can I use my teacher's ID on every order?
See all 7 articles
Teachers
13
How many Dress Code lists can I create?
Do you accept Purchase Orders from public or private schools?
I don't see the teacher price when I order. How do I know I am getting the special teacher price?
What happens to my Rewards Points if I send something back for a refund?
A student said they made a purchase, but forgot to include my teacher ID number. Can I still get credit for it?
See all 13 articles
FAQs
1
Where are the articles?
Product Specs & How To's
FAQs
14
Size Charts
Wash Instructions
Tap Fitting
What type of shoe should I order for my Zumba class?
What is the girth measurement, and how do I measure for it?
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Video Tutorials
FAQs
0
Technical Support
FAQs
3
How do I know if the items I’m ordering are in stock?
Where is the “item or style number” located on your website?
I can’t remember my password to log into my account. How can I get it?
Employment & Modeling
FAQs
1
How do I become a model for Discount Dance Supply?
Miscellaneous
FAQs
3
Gift Registry & Wish List Instructions
How can I unsubscribe from your mailing list?
How do I request a catalog?
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