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Knowledge base
General Help
FAQs
2
Contact Us
Terms & Conditions ("Terms")
Shipping & Delivery
FAQs
3
Shipping & Delivery Information
How long after my order is placed does it take to actually ship?
I received my package today but an item that I ordered was not included in the shipment. Where is it?
Ordering
FAQs
10
How can I check on my Order Status?
How do I cancel an order?
Special Orders
How do I determine the shipping cost if I am mailing in my order?
Sales Tax Charges
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Returns & Exchanges
FAQs
5
Return Policy
Online Returns
Do you send shipping labels for items being returned?
What is the quickest way to exchange?
Do you have a restocking fee?
Teacher Program, Schools & Teams
Students
7
If I used my studio/teacher discount on an order and need to make an exchange over the phone, will the discount still apply on the new order?
Can my one-time 8% discount be combined with a promotion from DDS?
What happens if I search by my teacher or school's ID or name and nothing comes up?
My discount doesn't show in the cart. How do I know if I received it?
Can I use my teacher's ID on every order?
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Teachers
13
How many Dress Code lists can I create?
Do you accept Purchase Orders from public or private schools?
I don't see the teacher price when I order. How do I know I am getting the special teacher price?
What happens to my Rewards Points if I send something back for a refund?
A student said they made a purchase, but forgot to include my teacher ID number. Can I still get credit for it?
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FAQs
1
Where are the articles?
Product Specs & How To's
FAQs
14
Size Charts
Wash Instructions
Tap Fitting
What type of shoe should I order for my Zumba class?
What is the girth measurement, and how do I measure for it?
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Technical Support
FAQs
3
How do I know if the items I’m ordering are in stock?
Where is the “item or style number” located on your website?
I can’t remember my password to log into my account. How can I get it?
Employment & Modeling
FAQs
1
How do I become a model for Discount Dance Supply?
Miscellaneous
FAQs
3
Gift Registry & Wish List Instructions
How can I unsubscribe from your mailing list?
How do I request a catalog?
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