How can I check on my Order Status?
Please click here to check on order status.
Fri, Dec 4, 2015 at 9:38 AM
How do I cancel an order?
You may cancel an order by calling customer service at 1-800-328-7107. This is the best way to cancel an order. You may alternatively email us at cs@discoun...
Fri, Dec 4, 2015 at 9:52 AM
Special Orders
Pointe Shoes Found a pointe shoe you would like to purchase but don't see your size? if you do not see your preferred pointe shoe configuration it...
Fri, Dec 4, 2015 at 9:52 AM
Printable Order Form
Please download the PDF order form below.
Fri, Dec 4, 2015 at 9:55 AM
How do I determine the shipping cost if I am mailing in my order?
Our shipping is determined by the weight of items, and where they are shipping to. You may call customer service, and we will calculate how much your sh...
Fri, Dec 4, 2015 at 10:08 AM
Sales Tax Charges
We charge sales tax at 8% for all shipments to California. For Shoes and Accessories shipped to Pennsylvania we charge sales tax at 6%.  Sales tax may apply...
Fri, Dec 4, 2015 at 9:38 AM
What days are you closed or won’t be shipping?
Our warehouses generally ship Monday through Friday. During certain busy periods we may choose to ship on Saturday's and Sunday's at our discretio...
Fri, Dec 4, 2015 at 10:07 AM
If I need Saturday delivery how do I choose this shipping online?
If you need to ship a package on Saturday delivery the order will need to be placed on the phone with customer service. We do not have the option to cho...
Fri, Dec 4, 2015 at 10:08 AM
Can I pay with multiple credit cards?
Unfortunately, no. We only allow one form of payment per order.
Fri, Dec 4, 2015 at 10:08 AM
Do you have a Wholesale Program for retailers?
We have a wholesale program that offers discounts off all orders including free shipping. You can sign up for this program by calling our customer service...
Fri, Dec 4, 2015 at 10:09 AM

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