Return / Exchange / Replacement Policy
Returns on items can be made only within 30 days of shipment for refund, no exceptions. Special orders not listed in our catalogs or our websites are not returnable or refundable. ALL UNDERGARMENTS, TIGHTS, BOOKS, VIDEOS, CD'S, DVD'S, LAST CHANCE SALE ITEMS, CUSTOM LEOTARDS, EMBROIDERED ITEMS AND MAKEUP ARE A FINAL SALE unless defective. All refunds are for merchandise only. Shipping charges are non-refundable.
If you would like to exchange an item for a different size, color or a different item simply return the item(s) for a full refund less the shipping charge then place a new order for the replacement item. Your new order will be charged the applicable amount for shipping, you WILL NOT be charged any exchange fee. In the event a customer receives the wrong or defective merchandise a replacement will be issued to the customer at no cost. The original item(s) must be returned to our warehouse within 14 days to complete the transaction. If merchandise is not received back within 14 days, the customer's account will be placed on hold until either merchandise or payment is received.If you are requesting a refund your funds will be returned using the method with which you originally placed the order. Please contact Customer Service at (800) 470-1664 for any questions regarding returns.
All returns must be shipped to
180 Welles St. Suite 500
Kingston, PA. 18704
If your invoice does not have a return form to fill out on the back of the sheet, please download the printable form below.
- Please allow 1-2 weeks for processing.
- Must be sent postage paid.
- Must be in new, resalable condition in the original packaging with tags still attached.
- ALL UNDERGARMENTS, TIGHTS, BOOKS, VIDEOS, CD'S, DVD'S, LAST CHANCE SALE ITEMS, CUSTOM LEOTARDS, EMBROIDERED ITEMS AND MAKEUP ARE A FINAL SALE unless defective.
- Shoe boxes must not be damaged.
- Must include a copy of your invoice.
- If you send the original, it will not be returned. C.O.D. or check customers must include a check for reshipment charges with your return. We are not responsible for lost or stolen return packages. We strongly suggest you insure your return shipment.